Register Your Guarantee

We are committed to delivering high-quality, durable EVA clogs that you can rely on for years and are so confident of our quality that we proudly offer a 5-Year No-Split Guarantee on all Backdoorshoes garden clogs. 

If your Backdoorshoes split due to a manufacturing defect within five years from the date of purchase, we will replace them at no additional cost to you.

Please register your purchase to qualify for our 5-year No-Split Guarantee

Terms & Conditions:

Coverage:
This guarantee covers splits or cracks that occur as a result of manufacturing defects in the EVA material or construction of the clogs. It excludes creases from wear.

The guarantee is valid for five (5) years from the original purchase date.

This guarantee runs concurrently with our standard 12-month guarantee for all manufacturing defects.

All our guarantees do not affect your statutory rights.

Exclusions:

Normal wear and tear: This guarantee does not cover damage caused by normal wear and tear, including but not limited to scuffing, fading, sole thinning, or deformation due to regular use.

Misuse or improper care: Damage resulting from improper use, excessive exposure to extreme temperatures (such as direct heat or prolonged exposure to sunlight), misuse, neglect, or alterations made to the product will not be covered.

Accidental damage: This guarantee excludes damage due to accidental cuts, punctures, or tears unrelated to product quality.

Cosmetic defects: Slight discolouration, minor surface blemishes, or changes to the appearance that do not affect functionality are not covered.

Claim Process:
To make a claim, please contact our customer service team with your original proof of purchase and photographs of the damage. If you have previously registered your purchase with us or made your original purchase through backdoorshoes.co.uk, you do not need to retain proof of purchase

Claims must be submitted within the 5-year period from the date of purchase.

Upon approval of the claim, we will replace the defective pair with the same or a comparable model. Cash refunds will not be given.

Limitations:
This guarantee is non-transferable and applies only to the original purchaser.

Replacement clogs provided under this guarantee do not extend or renew the original 5-year coverage period.

Agreement:
By purchasing our Backdoorshoes, you agree to the terms and conditions outlined in this guarantee. Thank you for choosing our product! We are confident that your clogs will deliver long-lasting comfort and durability.